AskFrank / support
Support.
Help for AskFrank.
Use this page for app questions, purchase issues, restore problems, photo troubleshooting feedback, or accessibility issues.
Help
Common support topics.
Start here for permissions, subscriptions, safety boundaries, and residential photo troubleshooting.
Photo access
- AskFrank uses photo selection only when you choose a residential maintenance photo for troubleshooting.
- If photo access is unavailable, open iOS Settings, find AskFrank, and review photo permissions.
Notifications
- Notifications are used for optional home maintenance reminders.
- You can use AskFrank even if notification permission is denied.
Subscriptions and restores
- AskFrank Plus is managed by Apple through the App Store.
- If you already subscribed with your Apple ID, use Restore Purchases in the app.
- Apple manages billing, cancellations, refunds, and payment methods.
Safety
- AskFrank provides educational guidance only.
- For gas, electrical, active flooding, roof, structural, mold, asbestos, lead, or other high-risk work, contact a qualified professional.